MAKING A WARRANTY CLAIM
At Milli, we stand by the quality of our product. Should you have any issue with your Milli purchase, please contact us.
Please keep your original purchase receipt as evidence that the date of your claim falls within the warranty period.
Milli products are of the highest quality and come with a 1-year worldwide manufacturing warranty. In countries mandating a longer warranty time, Milli extends the warranty appropriately.
Milli warrants this product for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify Milli during the warranty period, Milli will, at its discretion, replace the dilator free of charge.
The warranty covers working parts that affect the function of the dilator. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the dilator will void the warranty.
Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt for the duration of the warranty period.
Milli dilators under warranty claim must be returned to Milli carriage paid. Shipping costs are non-refundable.
If you experience any problems with Milli, have any questions regarding its operation or believe you are eligible for a warranty claim, please contact firstname.lastname@example.org.
Claiming on the 30-Day Warranty requires proof of purchase from Milli within the warranty period. This should be returned with the product if you find that Milli is not an effective dilator for you, and once the product is received we will refund the product price to your original form of payment.
Claiming on the 1-Year Warranty requires proof of purchase from Milli within the warranty period. This should be returned with the product if it is discovered faulty, and once the fault is confirmed we will replace the product free of charge.
5-YEAR QUALITY GUARANTEE
If you find your product is faulty outside the warranty period, or you have lost your proof of purchase you can claim on this warranty. You will then be entitled to a 50% discount on www.MilliMedical.com for the purchase of a new device, limited for one-time use only.